Like other surgeries, it can sometimes appear difficult to get an appointment with the GP you ask for, at your preferred time. Despite this we aim to offer appointments for patients who need to be seen on the day as well as for those who wish to book ahead.
There are three ways to make an appointment at our Surgery:
Patients who request “same day” appointments are deemed to be in need of immediate, urgent or emergency care. If you phone up asking to be seen that day, our receptionists may ask you for some information about your condition as these appointments are mainly for immediate and necessary cases, as detailed above, rather than for routine check-ups and are only for our registered patients and are by appointment only,
Patients who choose to pre-book appointments usually have routine or non-life threatening conditions.
We provide patients with a variety of appointments - book in advance to see a GP, book on the day to see a GP, nurse practitioner or nurse prescriber, telephone appointments with a GP, extended hours appointments with a variety of clinicians and urgent emergency appointments each morning and afternoon.
The book on the day appointments are available by telephone at 8am and we therefore recommend you phone the surgery as soon after this as possible. We also offer appointments bookable online for the following day and prior to 8am to cater especially for patients who are unable to call the surgery at 8am.
The demand for routine appointments bookable in advance with your registered GP often exceeds the number of appointments available. The GP's prefer you to see your registered GP as this ensures continuity of care. Urgent medical conditions will always be seen on the day but this may not be with your registered GP.
We also offer telephone appointments which suit certain medical conditions and some patients and these can also be booked on the day or in advance by our receptionists.
The surgery also offers appointments with Catriona who is are our Advanced Nurse Practitioner who is highly skilled to treat undiagnosed, undifferentiated problems and prescribe medications.
We offer appointments in clinics run by our qualified Nurse Practitioners, Catriona McCallum and Jenni Ball. They work closely with our doctors and are able to assess, review and treat a wide range of conditions and are able to prescribe medication.
If you cannot keep your appointment, please let us know as soon as possible, so that we can offer it to another patient.
All patients are entitled to have a chaperone present for any consultation, examination or procedure where they consider one is required or would feel at ease having a chaperone.
If you would like a chaperone present it is helpful if this can be requested at the time of booking the appointment so that the practice can forward plan and that your appointment is not delayed.
In some instances a clinician may also request a chaperone to be present.
Whilst we do not accept clinical enquiries via email (for security reasons) we are able to seek telephone advice from our GPs on request however this is a non-urgent service and we cannot guarantee a same-day response.
Our receptionists may ask you for information about your condition to allow the GPs to prioritise these call back requests in terms of clinical need.
We appreciate that some patients may well feel uncomfortable with this, and you are perfectly free to decline to give such information, however please be aware it may delay your response.
If possible please try to telephone reception before 10:00 if you require a home visit.
A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.
House visits are only available for patients who are housebound because of illness or disability.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the surgery.
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