Confidentiality & Medical Records
The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:
- To provide further medical treatment for you e.g. from district nurses and hospital services.
- To help you get other services e.g. from the social work department. This requires your consent.
- When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.
If you do not wish anonymous information about you to be used in such a way, please let us know.
Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
Fair Processing Notice
Freedom of Information
Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.
Access to Records
Patients may request to see their medical records. Such requests should be made through the practice manager. No information will be released without the patient consent unless we are legally obliged to do so.
Our practice staff are here to help you. Our aim is to be as polite and helpful as possible to all patients. We would like to thank all of our patients that respect this. However, shouting and swearing at practice staff will not be tolerated under any circumstances and patients who are abusive may be removed from the patient list. If you are violent, aggressive or threatening you will be reported to the police. If you consider that you have been treated unfairly or inappropriately, please ask the reception staff to contact the Practice Manager who will be happy to address your concerns.
Please click the link below to view our chaperone policy.